Terms of service
1. Definitions
IN THESE GENERAL TERMS AND CONDITIONS:The seller: the natural or legal person who offers products and/or services to consumers at a distance.
The consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the seller.
Reflection period: the period within which the consumer can make use of his right of withdrawal.
Return: the consumer can use his right of withdrawal, this is the possibility for the consumer to waive the distance contract within the cooling-off period.
Day: working days, i.e. excluding Saturdays, Sundays and public holidays.
2. The seller
Registered office: HEMAR Consulting bvba, Aartrijksesteenweg 103, 8490 Jabbeke, Belgium. Registered in the Crossroads Bank for Enterprises (CBE) under number 0541.508.636. The VAT number is BE 0541 508 636.
This address can only be used as a billing address and not as a return address for orders. For more information about returns, please refer to our returns policy.
3. Scope of application
Each order counts as acceptance by the consumer of our general terms and conditions, which form an integral part of the agreement, to the exclusion of all other general or special terms and conditions issued by the consumer, unless expressly stipulated otherwise in writing.
Gift vouchers cannot be combined with other promotions and cannot be exchanged for cash.
3.1 About these terms and conditions
3.1.1 These terms and conditions apply to all orders. Any order implies the express acceptance of these terms and conditions of sale.
3.1.2 The minimum age to place orders with us is 18 years. If you are not yet 18 years old, we kindly ask you to ask your parents or legal guardian to place the order. If we notice that an order is being placed by a minor, we reserve the right to refuse this order.
4. Pricing and Payment
4.1 Our prices are stated in euros, including VAT and excluding shipping costs (and, if applicable, excluding administration costs) unless stated otherwise.
4.2 The prices are valid at the time of publication, subject to change thereafter.
4.3. For orders outside the EU, we cannot guarantee that additional costs can be charged. (Following EU regulations on customs fees from 1 July)
4.4 Payment can be made in one of the ways indicated on the website.
4.5 Studio Me.Mo. remains the owner of the goods until you have paid for them in full.
4.6 Gift vouchers cannot be combined with other promotions and cannot be exchanged for cash.
4.7 At "Studio Me.Mo." you have the option to pay via: Bancontact / Mister Cash, credit card, Google Pay, Apple Pay, Shop pay and IDEAL
5. Shipping
5.1 We deliver the products listed on your order confirmation. Studio Me.Mo. cannot be held responsible in any way for errors made by the customer regarding the delivery or billing address and for any late deliveries or the inability to deliver the ordered products as a result of that error.
5.2 Title and risk of loss in your products shall pass to you upon delivery of the products to the address stated in your order confirmation.
5.3 When a product is in stock, it will be delivered to your delivery address within 1 to 5 working days. This delivery schedule is an indication and therefore not binding.
5.4 Deliveries take place during office hours from Monday to Friday. (except holidays).
5.5 If a product is not in stock, the consumer will be informed by e-mail of another delivery date. If the consumer does not agree with the delay, the order can be canceled or the consumer can order an alternative product. The price for the canceled order will be refunded or, in the case of an order for an alternative product, a new invoice will be created or credited, taking into account the price paid for the product being cancelled.
5.6 If we cannot deliver within the agreed time, you will be notified before the delivery time expires. If we do not deliver within the agreed time, you can decide to cancel your order and you will receive a refund within 30 days after cancellation.
5.7 We cannot be held responsible for any consequential damages resulting from late delivery or non-delivery by the courier service we use.
6. Right of withdrawal and return conditions
6.1 In accordance with the law of December 30, 2013 on Book VI of the Code of Economic Law “market practices and consumer protection”, the consumer has the right to request Studio Me.Mo. within 14 calendar days after receipt of the product Studio Me.Mo. inform in writing that he or she wishes to cancel his purchase, with the exception of jewelery custom-made for the customer, which without exception cannot be returned if the sealed packaging has been opened. Earrings cannot be returned for hygienic reasons. We expressly ask you to contact us via the contact form to announce the return of the product.
6.2 We advise the consumer to return the returned product in its original packaging, in perfect condition. If an item is returned damaged, Studio Me.Mo. demand compensation from the consumer that is proportionate to the depreciation of the item. (Article VI.51, §2 WER) Any return of which the sender cannot be identified will be refused.
6.3 The costs for returning are for the account and under the responsibility of the consumer.
6.4 Studio Me.Mo recommends using a courier when returning products in order to track the package via a Track and Trace number. Studio Me.Mo. cannot be held responsible for the refund of lost, stolen or damaged goods.
6.5 The refund will take place within 14 days after receipt of the return shipment by Studio Me.Mo., provided that all conditions as described above have been strictly met. In accordance with article VI.50 §1-§3 WER.
7. Warranty
Our warranty is limited to the warranty for hidden defects and the warranty in case of consumer purchase, both provided for in the Civil Code.If a product does not meet the requirements, you will find the necessary information regarding the return of purchased goods under the heading "Shipping and returns". When your return is accepted and all conditions are met, we will refund the purchase price. This can never exceed the amount invoiced to the consumer.
Usual or normal wear and tear, unintentional or intentional changes made by the consumer to the product, the failure to present an invoice or valid proof of payment and various negligence are express but not exhaustive exceptions to the above-mentioned guarantee scheme.
8. Force majeure
8.1 In case of “force majeure” we are not obliged to fulfill our obligations. We can then suspend our obligations as long as the force majeure continues or we can dissolve the agreement definitively.
8.2 Force majeure is any circumstance beyond our control that prevents the fulfillment of our obligations in whole or in part. Force majeure is understood to mean: strikes, fire, business failure, power interruption, interruptions in (telecommunication) network or connection or communication systems used and / or the malfunctioning of our website, late or non-delivery of suppliers or other third parties engaged.
9. Complaints
We try to describe the offered articles as accurately as possible and to clarify them by means of photos.
If typing errors occur (material errors, mistakes), this is based on a human, involuntary error and no rights can be derived from this.
Colors in the photos may also differ slightly from the real colors. Settings and quality of your screen can influence this, as well as the incidence of light. We therefore cannot accept exchanges based on color deviations.
We also make every effort to check our products as closely as possible for any errors or defects.
To be admissible, each complaint must be formulated in detail by signed letter or email within 5 (five) days after receipt of the goods.
We make every effort to prevent, remedy and resolve any complaints.
We cannot be held liable for any injury or damage resulting from the use of our products.
If you have any complaints about our services, please feel free to contact us via the contact form. We will do everything we can to handle your complaint within 7 working days.